Return and Refund Policy

At Miviya, customer satisfaction matters to us. If there’s a problem with your order, we’re here to help.

1. Return Eligibility

You may request a return within [X DAYS] of delivery. Items must be unused, in their original condition, and include their original packaging and tags where applicable. Proof of purchase is required.

2. Non-Returnable Items

Certain items, such as personalised products, perishable goods, and hygiene-sensitive products, may not be eligible for return unless they arrive damaged, defective, or incorrect. Applicable consumer rights remain unaffected.

3. Damaged, Defective, or Incorrect Items

Please contact us within [X DAYS] of delivery at [EMAIL ADDRESS], including your order number and clear photos of the issue. We’ll arrange an appropriate replacement, exchange, or refund.

4. Refund Process and Timing

Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds will be issued to your original payment method within [REFUND PROCESSING TIME]. Your bank or payment provider may take additional time to reflect the amount.

5. Exchanges

Exchanges may be available for eligible products, subject to stock availability. Contact us at [EMAIL ADDRESS] to request an exchange.

6. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, Miviya will cover reasonable return shipping costs. For other eligible returns, return shipping costs are the customer’s responsibility unless stated otherwise.

7. How to Request a Return

Email [EMAIL ADDRESS] with your order number, reason for return, and supporting photos if applicable. Please wait for return instructions before sending any item back.

Contact Us:
Miviya
Email: [EMAIL ADDRESS]
Website: [WEBSITE URL]